Frequently Asked Questions

To answer some of the questions you may have regarding our IT Relocation Services, we have listed some of the more common queries below:

What's wrong with us transporting a server in the back of a car?
Aside from the obvious damage which may be caused to the device, if your staff use their own car, does their insurance cover them carrying your goods? In the unthinkable event of an accident, as 30kg server flying forward from the back seat is pretty dangerous. Do you really want to risk asking your staff to undertake this?
What areas do your services cover?
Our dedicated service covers the whole of the UK and Western Europe. If you need assistance with other parts of the world please contact us to discuss your requirements.
Is the service insured?
Yes, our service includes Public Liability and Transit Insurance. Full details of our policies are available upon request.
How secure is the service?
  • We only use our own, vetted, technicians
  • Vehicles are fitted with alarms/immobilisers and are GPS tracked
  • Server cases can be fitted with numbered anti-tamper security tags and/or locks
  • The service is dedicated. We never carry mulitple jobs on the same vehicle and once loaded, the vehicles are NEVER left unattended.
Can we schedule a move out of hours?
Absolutely. We provide a 24/7 service to ensure that we fit in with your window of downtime.
Can you move a fully populated rack?
Well put simply... it depends. Most racks are not designed to be moved fully populated. Unless they are rated as such, due to the risk to personnel and your equipment, we insist on removing the devices from the racks prior to moving. The reasons for this are as follows:

  • Slight twisting of a rack can easily result in the rails disconnecting from the rack arms and the equipment falling in the rack.
  • The extra stresses on the rack itself may cause it to break
  • Devices are not made to endure vertical shock
  • The dimensions of a rack make it much more unstable if top heavy. Up to a tonne of equipment maybe in a rack with a high centre of gravity.
  • Insurance may be invalidated if the rack is not rated to be moved populated by the manufacturer as the equipment inside would not be "safely packed".
  • Rack castors are only designed to be used to move the rack into position over short distances.
  • It is always worth considering the cost of the impact to your business in the event of damage to a rack of equipment.

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What They Say...

Thank you and your team for a professional job. Internally the move has been hailed a success, so good news all round. Thanks again

— ICT Operations Manager - HDC

Thanks to your team, the de-commission and relocation of our hardware from our UK sites was a complete success

— Service Delivery Manager - TUI

A huge thanks to your team, you all did a cracking job. The fact I could send emails straight away, is testament to the quality and thoroughness of your work, and the professional way you conducted the project

— Operations Director - HCI

A big thank you for assisting us with our server relocation project over the weekend. We were very impressed with the flexibility to changes on the day, and have no hesitation using Ace IT Relocation in the future

— IT Director - MJG
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